If you've read all the current news and analyst reports regarding VOIP (Voice Over Internet Protocol), you may be coming to the conclusion that this technology has improved considerably and may now be ready for prime-time business use. According to many analysts, it is not a question of “if” VOIP will be adopted, but “when” and "how".
This white paper looks at how organizations may want to decide on the “when and how” of implementing VOIP for call center and help desk operations. The author details one service-oriented company that utilized VOIP technology in setting up a new call center and realized significant financial savings, operational efficiencies, and productivity improvements. |
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